Return Policy
Return Policy
At Peacerock Enterprise, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Perishable goods
- Downloadable or digital products
- Items that have been used, damaged, or altered after delivery
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Exchanges
If you received a defective or damaged item, we'll gladly exchange it for the same product. Contact us within 48 hours of receiving your order.
How to Initiate a Return
- Email us at support@peacerockgh.com with your order number and reason for return.
- Our team will review your request and provide return instructions within 24 hours.
- Ship the item back to us using a trackable shipping method.
- Once received and approved, your refund or exchange will be processed.
If you have any questions, don't hesitate to contact us.